Frequently Asked Questions
How do I ensure quality of your cleaners?
They are personally interviewed to ensure the suitability of the applicant and being examined for working skills. In addition to that we require cleaners to provide us with verifiable proof of identification, address and two references for every cleaner representing the company.
Only a few of them go through our screening process successfully.
As you can see, we make every effort to ensure that the cleaner is vetted thoroughly before we even introduce the cleaner to you.
How much time do I need to have my home cleaned?
|Size of the property||No. living in people||Weekly cleaning||Fortnight cleaning|
|1 bedroom||One||2 hrs||2,5 hrs|
|1 bedroom||Two||2,5 hrs||3 hrs|
|2 bedrooms + 1 bathroom||One||3 hrs||3,5 hrs|
|2 beds + 2bathrooms||Two||3 hrs||4 hrs|
|3 beds +1 bathroom||Two||3,5 hrs||4 hrs|
|3 beds + 2bathrooms||Three||4 hrs||4,5 hrs|
Can I specify the day the cleaner comes?
Yes. You can
Who pays the cleaner, you or I?
We are flexible with the payments. You can either pay cash to the cleaner or by bank transfer directly to our business account.Read next FAQ
Where do I find your bank details?
Our Bank details will be given to you one a Service agreement has been signed.
How long will it take you to find me a cleaner?
We will try to find you a suitable cleaner within 3 working days. Sometimes it might take a little longer depending on where you are, what days you want etc…
What do I do if the cleaner doesn’t turn up?
If this may be the case, you simply call us and we can send you another cleaner if not the same day on the next day the latest.
What happens if the cleaner can’t come in or I go away?
A replacement operative will be provided during any holidays/long term absences.
The Customer agrees that during his/her absences (holidays/long term) ANG LCC will provide cleaning services for 60 per cent of the agreed weekly hours.